MENU LOG IN CART {{currentCart.getItemCount()}}

Delivery

  • Delivery Methods
  • 1. We offer three kinds of delivery methods:
    • Pick up at EF Lockers;
    • Door-to-door delivery;
    • Pick up at SF-Express Centres.
2. Customers can choose the preferred EF Locker location or SF Express Centre before checkout.
3. Please note that  we are unable to fulfill orders using other shipping methods or shipping company specified by customers.

Free Shipping
1. We offer free delivery to EF Locker upon purchase of HK$250.
2. We offer free door-to-door delivery and SF-Express Centres for pick-up upon purchase of HK$400.

Notes to Using EF Lockers
  1. Please note that there is a size limit of parcel to EF Locker.  If the packed items exceed the size limit, we will contact the customer about changing delivery method, and the shipping costs will be borne by the customer.
  2. Customers will receive an SMS with a password from SF-Express once the parcel has arrived in the chosen EF Locker. Parcel has to be picked up within 40 hours.
  3. There might be additional costs if the parcel is not picked up within 30 hours. All costs induced by late pick-up will be borne by customers.
  4. Please note that depending on the availability of the EF Lockers, it may take approx. 2-7 days for the parcel to arrive in the chosen EF Locker.  
  •  
  • Notes to Using Door-to-door Delivery
  • 1. Delivery may delay or fail if the recipient cannot be contacted;charges for re-delivery will be borne by the customer. 
  • 2. Customers can also choose to have the goods placed at property management office or at the door. Please note that in this case any loss or damage will be borne by the customer. 
  • 3. Delivery may delay or fail if the address is incomplete or incorrect ; charges for re-delivery will be borne by the customer. 

Delivery Fees
1. Delivery fee for EF Locker is HK$35, to be paid during checkout.
2. Delivery fee for door-to-door delivery is HK$80, to be paid during checkout.
3. For SF Express Centre Pick-up, standard charges of SF Express are applied. Please check the most updated rates on their official website http://www.sf-express.com/hk/tc/.

  • Areas with Delivery Surcharge
  • 1. Delivery to Ma Wan, Discovery Bay and Tung Chung are made only at the following dates and time slots with NO surcharge:
    • Ma Wan, Discovery Bay and Tung Chung delivery dates: Every Tuesday, Thursday and Saturday; 
    • Time Slot for Ma Wan and Discovery Bay : 12:00-16:00;for Tung Chung : 16:00-22:30
        • 2. For delivery address with no lift, free delivery service is only applicable up to 3/F. For the 4th floor onwards, a surchage of HK$30 for EACH floor applies up to 8/F.
      • 3. There may be delivery surcharges for outlying islands, remote areas, buildings without a lift or addresses that are only accessible through staircases. Please contact us for details before placing an order.

      • Delivery of CatS furniture
      • 1. All CatS furniture products will be shipped to customers directly from the factory in China using SF-Express. All delivery arrangements depend on SF Express Terms & Conditions.
      • 2. NO additional shipping fees will be charged from SF-Express. If the staff from SF-Express requests any payment for delivery, please reject and contact us at once.