For Hong Kong Customers (Not applicable to delivery of CatS Furniture)
1. We offer the following kinds of delivery methods:
By SF Express - door-to-door delivery, pick up at EF Lockers or SF-Express Centres
By Three Little Meow Logistics Team - door-to-door delivery;
2. Customers can choose the preferred EF Locker location or SF Express Centre before checkout.
3. Due to weight and volume issues, for some products, SF option is not provided during check-out. If the customer types in an SF address for "door-to-door delivery in this case, we will request for delivery address and there will be delay in processing the order.
4. Please note that we are unable to fulfill orders using other shipping methods or shipping company specified by customers.
1. We offer free delivery to EF Locker upon purchase of HK$250 (after all discounts, including but not limited to deduction of store credits).
2. We offer free door-to-door delivery and SF-Express Centres for pick-up upon purchase of HK$400(after all discounts, including but not limited to deduction of store credits).
3. The above free shipping criteria are not applicable to the purchase of CatS Furniture.
Notes to Using EF Lockers
Please note that there is a size limit of parcel to EF Locker. If the packed items exceed the size limit, we will contact the customer about changing delivery method, and the shipping costs will be borne by the customer.
Customers will receive an SMS with a password from SF-Express once the parcel has arrived in the chosen EF Locker. Parcel has to be picked up within the specified period.
There might be additional costs if the parcel is not picked up within the said period. All costs induced by late pick-up will be borne by customers.
Please note that depending on the availability of the EF Lockers, it may take approx. 2-7 days for the parcel to arrive in the chosen EF Locker.
Notes to Using Door-to-door Delivery
1. Delivery may delay or fail if the recipient cannot be contacted；charges for re-delivery will be borne by the customer.
2. Customers can also choose to have the goods placed at property management office or at the door. Please note that in this case any loss or damage will be borne by the customer.
3. Delivery may delay or fail if the address is incomplete or incorrect ; charges for re-delivery will be borne by the customer.
Our Driver's Delivery Schedule (may vary depending on number of orders and actual road conditions. Three Little Meow reserves the final rights.) Monday Kowloon, TKO, Clear Water Bay, Sai Kung, Kwai Tsing District, Tsuen Wan, Tai Wai to Sheung Shui (NT East)
Tuesday HK Island, Yuen Long, Tin Shui Wai, Tuen Mun, Sham Tseng
Wednesday Tai Wai to Sheung Shui (NT East), Kowloon, Kwai Tsing District, Tsuen Wan
Thursday HK Island(Except Southern District), Yuen Long, Tin Shui Wai, Tuen Mun, Sham Tseng
Friday Kowloon, TKO, Clear Water Bay, Kwai Tsing District, Tsuen Wan, Tai Wai to Sheung Shui (NT East)
Delivery to Tung Chung, Ma Wan and Discovery Bay is made on Saturdays only (Except for SF Express).
1. Delivery fee for EF Locker is HK$35, to be paid during checkout.
2. Delivery fee for door-to-door delivery is HK$80, to be paid during checkout.
3. For SF Express Centre Pick-up, standard charges of SF Express are applied. Please check the most updated rates on their official website http://www.sf-express.com/hk/tc/.
Areas with Delivery Surcharge
1. Delivery to Ma Wan, Discovery Bay and Tung Chung are made only at the following dates and time slots with NO surcharge：
Ma Wan, Discovery Bay and Tung Chung delivery dates: Saturday only (Payment completed before Wednesday 15:00)
Time Slot for Ma Wan and Discovery Bay : 12:00-16:00；for Tung Chung : 16:00-22:30
The above arrangements are not applicable to small parcels that can be delivered through SF Express.
2. For delivery address which cannot be directly access to by lift, free delivery service is only applicable to G/F or the closest spot accessible by lift, or a surcharge of HK$20 for EACH floor applies (5 floors at most).
3. There may be delivery surcharges for outlying islands, remote areas, buildings without a lift or addresses that are only accessible through staircases. Please contact us for details before placing an order.
For Macau Customers (Not applicable to delivery of CatS Furniture)
1. We offer two kinds of delivery methods:
2. Please note that we are unable to fulfill orders using other shipping methods or shipping company specified by customers.
Shipping Fees and Conditions for Free Shipping
1. Shipping fee for door-to-door delivery to Macau is HK$160 for the first 20kg, a fee of HK$60 will be charged for every additional 20kg.
2. We offer free door-to-door delivery upon purchase of HK$800 (for first 20kg of the parcel), a fee of HK$60 will be charged for every additional 20kg.
3. The above fees refer to standard urban address delivery. If the delivery address cannot be accessed to by lift or is in remote area, all surcharges will be borne by the customer.
Delivery of CatS furniture
1. All CatS furniture products will be shipped to customers directly from the factory in China using SF-Express. All delivery arrangements depend on SF Express Terms & Conditions.
2. Free shipping upon purchase of HK$600 CatS Furniture; for any purchase less than HK$600, the shipping fee is HK$100.
3. NO additional shipping fees will be charged from SF-Express. If the staff from SF-Express requests any payment for delivery, pleasereject and contact us at once. (Except for Replacement Scratcher the shipping fee of which is collected by SF Express upon delivery.)