- For Hong Kong Customers (Not applicable to delivery of CatS Furniture)
- Delivery Methods
- 1. We offer the following kinds of delivery methods:
- By SF Express - door-to-door delivery, pick up at EF Lockers or SF-Express Centres
- By Three Little Meow Logistics Team - door-to-door delivery;
- Please note that there is a size limit of parcel to EF Locker. If the packed items exceed the size limit, we will contact the customer about changing delivery method, and the shipping costs will be borne by the customer.
- Customers will receive an SMS with a password from SF-Express once the parcel has arrived in the chosen EF Locker. Parcel has to be picked up within the specified period.
- There might be additional costs if the parcel is not picked up within the said period. All costs induced by late pick-up will be borne by customers.
- Please note that depending on the availability of the EF Lockers, it may take approx. 2-7 days for the parcel to arrive in the chosen EF Locker.
- Notes to Using Door-to-door Delivery
- 1. Delivery may delay or fail if the recipient cannot be contacted;charges for re-delivery will be borne by the customer.
- 2. Customers can also choose to have the goods placed at property management office or at the door. Please note that in this case any loss or damage will be borne by the customer.
- 3. Delivery may delay or fail if the address is incomplete or incorrect ; charges for re-delivery will be borne by the customer.
Monday/Wednesday/Friday
Kowloon, TKO, Clear Water Bay, Sai Kung, Kwai Tsing District, Tsuen Wan, Ma Wan, Tai Wai to Sheung Shui (NT East)
Tuesday/Thursday
HK Island, Yuen Long, Tin Shui Wai, Tuen Mun, Sham Tseng
Delivery to Tung Chung and Discovery Bay is suspended. (Except for SF Express)
- Areas with Delivery Surcharge
- 1. Deliveries to Discovery Bay and Tung Chung are suspended
- The above arrangements are not applicable to small parcels that can be delivered through SF Express.
- 2. For delivery address which cannot be directly access to by lift, free delivery service is only applicable to G/F or the closest spot accessible by lift, or a surcharge will be applied for delivery to door based on the following terms and conditions:
- a surcharge of HK$20 for EACH floor applies (5 floors at most);
- 5 or more steps will be regarded as 1 floor ($20 will be charged)
- for orders of multiple bulky items, fees will be charged based on the number of times our delivery man has to go up and down the staircase;
- if a customer refuses to pay the surcharge or go downstairs to receive the parcel, delivery will be cancelled and no refund will be offered;
- our delivery man has the final right to decide on the surcharge (based on the above T & C).
- 3. For delivery to other outlying islands which is covered by SF Express services, shipping is only applicable to small parcels that can be delivered through SF Express.
- For Macau Customers (Not applicable to delivery of CatS Furniture)
- Delivery Methods
- 1. We offer two kinds of delivery methods:
- Door-to-door delivery;
- SF-Express service.
- Delivery of CatS furniture
- 1. All CatS furniture products will be shipped to customers directly from the factory in China using SF-Express. All delivery arrangements depend on SF Express Terms & Conditions.
- 2. Free shipping upon purchase of HK$400 CatS Furniture; for any purchase less than HK$400, the shipping fee is HK$100.
- 3. NO additional shipping fees will be charged from SF-Express. If the staff from SF-Express requests any payment for delivery, please reject and contact us at once. (Except for Replacement Scratcher the shipping fee of which is collected by SF Express upon delivery.)